We feel deeply for those who have been affected by COVID-19 and we are here to help. To help our policyholders who are experiencing financial challenges during this difficult time, NGL is temporarily extending our policy lapse grace period to 120 days from 60 days until September 30, 2020. Beginning on October 1, the policy lapse grace period will change to 90 days for our policyholders.
If you know your balance and want to pay online, click on the make a payment link located in the upper right hand corner. If you need to pay by check or money order, enclose your bill or policy number and send to: PO Box 1191, Madison, WI 53701.
We are currently experiencing a high call volume resulting in a greater hold time than usual. If you would like us to call you, please email firstname.lastname@example.org with your name, phone number and a brief message.
You can also call us at 800.542.8711 and leave one voicemail with your name, phone number and a brief message. We will call you as soon as possible.